Customer Support - werkgeversreview Senior Customer Support Specialist bij FoxNext

Best culture in the industry

Disney acquired us and sold us to Scopely. Uggghhhh

Recent acquisition brings a lot of IP power to the studio, allowing them to be more competitive and "visible" in a very crowded mobile games market. Has a hit with Marvel Strike Force and the team working on that is primarily intact before the acquisition allowing for a more smooth transition and workflow pipeline. New office location is fun.

Management is unclear and middling when it comes to making decisions, especially around key hires, which teams are desperately in need of. They parade in a ton of candidates, many of which have been vouched for and vetted, yet no movement is made, resulting in teams being understaffed but worked to the bone. When following up with candidates, especially referrals, they are also left without any communication or followup, leaving everyone wondering what is happening. There is also a lot of top management oversight in areas that are frankly speaking, not in their realm anymore as they do not have the pulse of the products at hand.