Going downhill and fast - werkgeversreview Customer Service Representative bij Grange Insurance Association

2,0
1 dec 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Truly some great people to work with

Minpunten

Truly some terrible people running this place. CEO who has no idea what's actually happening in the building and who defers to recently hired "executives" for overall decision-making, Allowing HR to run your company for you is a bad business decision. Compensation. Employee Retention.

avatar
Reactie van Grange Insurance Association
2y
It’s unfortunate to hear about your experience but we acknowledge we can always do better. Our purpose it to support and partner with everyone at GIA and we are proud of the accomplishments we’ve made this year to continuously improve the employee experience. We agree, there’s been a lot of change across GIA to continue to build our path forward, taking a traditional insurance company and transitioning it for what it continues to face in the industry is never easy. However, we intentionally involved every employee in developing our companywide strategic plan and we continue to see great momentum in our engagement and alignment across all employees. Yes, we have brought on new executives to help support us throughout the last few years and to be honest, we believe challenging all employees to bring their best and uncover and develop skill beyond traditional responsibilities is what makes GIA such a great place to be – we aren’t restricted and are inclusive in how we promote, develop, and engage everyone. We would really like the opportunity to talk more about your feedback, please feel free to reach out to Sharie Hyder (shyder@grange.com) to connect.

Ontdek andere reviews over Grange Insurance Association

5,0
10 jul 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great people, location, facility and good pay!

Minpunten

Smaller company means pulling more weight.

avatar
Reactie van Grange Insurance Association
7mo
Hello! Thank you for taking the time to share your feedback - we truly value it, as it helps us create a better workplace! Thank you for being part of our team and for your continued dedication over the years! Please feel free to reach out to your manager or HR should you want to further share any suggestions or ideas!
3,0
16 sep 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Nice benefits, usually got a small "bonus" around Christmas of like $100 cash or $1000 pre-tax on our paychecks,

Minpunten

No training/onboarding to speak of, heavy workload with non-competitive pay/low pay, toxic environment with lots of gaslighting when you bring up issues, the company started going downhill after the CEO retired several years ago and was replaced by a younger guy who's all about profit and less about ensuring our customers were properly taken care of.

avatar
Reactie van Grange Insurance Association
7mo
Thank you for taking the time to share your honest feedback. We appreciate hearing about both the aspects of your experience that you enjoyed, such as the benefits and bonuses, as well as the areas where we may have fallen short. We’re sorry to hear that your experience with onboarding, workload, and company culture didn’t meet your expectations. Your comments are important, and we take them seriously as we continue to work on training, support, and the overall employee experience. We are committed to listening and dedicated to taking steps to ensure that our teams feel supported and valued. Please feel free to reach out to HR – we would welcome the opportunity to discuss your feedback further. Thank you again for sharing, and we wish you all the best in your future endeavors.
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