Pluspunten
Great products, great client satisfaction, great public image. Happy providers. Health benefits could have been better, but overall benefit package was very comprehensive with reasonable employee compensation.
Minpunten
The public image of Humana and what went on inside the company were in conflict. I became tired of hearing how well the financials and profits looked, yet the expectations regarding work and home life balance were in many cases exploitive to the point of being unconscionable. The proper staffing was lacking, and the sacrifices were made by the employees and not Humana's bottom line. In many cases management did little or nothing to improve processes to save money, and laid out their "expectations" without solid basis (arbitrary) and with a very autocratic management style. Asking for feedback or listening to feedback was not an option. I felt the management in general were not good stewards of the premiums they collected except for how it looked to the shareholders. Many in management lack college educations and management training, and many came from jobs outside of the industry. There is a widespread air among management that they are a class apart from other employees. Unprofessionalism on the part of management is common in the way they communicate with and pressure employees. Employees in some cases were unreasonably withheld opportunities for time off that they had earned.