Completely stuck in the scale-up phase - werkgeversreview Senior Customer Success Manager bij ReQtest

1,0
27 sep 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Well developed product. Flexible work opportunities. Modern co-working office (Convendum - Gävlegatan). Lovely colleagues in the CSM department.

Minpunten

Incompetent C-level management/leadership: It is clear that the current management team does not have what it takes to help the company grow beyond the scale-up phase. 'Senior leadership' focuses heavily on cost-cutting and short-term savings, seemingly prioritising internal incentives rather than sustainable, long-term growth. This approach undermines the company’s success and damages the culture. The 'commercial leadership' never takes accountability and tends to focus more on micromanagement than on true strategic execution. Despite nearly a decade with the company, there has been limited evolution in vision, approach, or adaptation to change. Ironically, calls for 'professional growth and development' are not reflected by their own example, having spent almost a decade in their comfort zone. 'Marketing leadership' appears underqualified for the responsibilities expected at this level. Their scope of work remains narrow, with contributions often limited to repetitive, low-impact activities such as event/webinar coordination. Instead of driving impactful initiatives for sales, marketing tends to prioritise alignment with 'senior leadership' preferences over genuine business needs. Basically people-pleasing and being a constant "yes-sayer". The company culture, as noted in previous reviews, feels toxic and very cult-like. It often resembles working in a closed environment (isolated bubble) disconnected from the outside world, where differing perspectives are discouraged and outsiders are viewed as adversaries. Things that could be improved today: 1. Collaboration & Constructive Feedback: No more top-down leadership. Ensure employees' voices are heard! 2. Reduce internal meetings (improve time management): Lengthy internal meetings are frequent — (meeting about meetings). These rarely accomplish anything and instead hamper productivity. Management often disappears into several-hour-long meetings behind closed doors, leaving employees with little transparency about what was actually discussed or decided. 3. A real "Sales Function" doesn't exist and should be implemented: Deals are only closed through inbound funnels (order-taking) and referrals. This is reflected by inadequate yearly revenue growth. Management refuses to hire experienced sales executives for reasons related to authority and status quo being challenged.

Ontdek andere reviews over ReQtest

1,0
25 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The product is established and favored by its customers.

Minpunten

I was optimistic at first when I joined Reqtest. However, it quickly became clear that the company might have one of the most incompetent C-level management teams within the tech/SaaS industry. Commercial leadership is nothing but a glorified "CSM", doesn't know anything about sales, and only have their title for being with the company for nearly a decade. Time is spent micromanaging employees and using overly complex language/words to appear knowledgeable and capable. This person is ironically in charge of "new business" but lacks the ability to conduct outbound sales, even book meetings which I personally found ridiculous. Instead, these responsibilities are outsourced, seemingly to avoid both responsibility and accountability. Marketing leadership is the definition of a “passenger” within the organization and only holds their title by people-pleasing upper management rather than delivering measurable results. Their focus seemed more centered towards gaining "attention" and "validation" instead of executing meaningful marketing initiatives. Lead conversion rates are poor, and marketing's overall ability to support sales efforts are mediocre at best. I found it remarkable that these individuals have remained in their positions for years despite never achieving or delivering results, and consistently failing to meet annual targets and expectations. This says a lot about the organization's poor "governance" and I'm happy I left as early as I did, since these are the last individuals you want to work for. I would not recommend Reqtest to anyone considering the management team's lack of competence, and the fact that the solution doesn't have a future in the era of AI agents.

28
1,0
20 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The product is still somewhat useful despite being challenged by AI agents.

Minpunten

CEO and his lapdog "commercial leadership" are the worst and most ill-suited management I've ever worked for in my entire career. They have zero track record, operate with complete delusion, and haven't achieved any significant revenue growth over the past decade (despite having windows of opportunity to scale). The results for the last two years are pathetic and I'm surprised they still have their jobs intact. Feel sorry for marketing leadership who has been groomed and brainwashed into submission by these charlatans, and other employees who have wasted years for breadcrumbs in return. Advice for job seekers: The entire SaaS industry is in decline and many companies (including Reqtest) have already reached the end of their growth cycle. It will only go downhill from here, so don't waste your time and avoid this sinking ship/toxic workplace at all costs.

132
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle