Way behind on competitors, fail to stay relevant - werkgeversreview Anonieme werknemer bij SoftwareOne

1,0
1 apr 2020
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Maybe the alcohol in the office...

Minpunten

- Worst management culture I have encountered - A lot of words yet no impact - Absolutely no idea what is happening in the market (they act like the computer has just been invented) - Automating business processes was too expensive so instead they hired cheap resources in India to do admin work (do note, no modern slavery statement anywhere on their website) - One C level executive trust no one and has to be involved in everything. Slowing down processes drastically - they act like it's normal - The services are not ready and are already way behind

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Reactie van SoftwareOne
6y
Thank you for the feedback. Firstly, you're right in some areas - some of our future services are not ready. We are focused on developing class leading solutions - as I am sure you know, this is not easy, it's not meant to be of course - having said that, we are constantly improving in this area with feedback from the business and most importantly our customers and this provides the inspiration to move forward. India and the teams there are a core pillar of our overall strategy - like any company, we are balancing capability, skills and knowledge with operating expenses. The culture and spirit of the Indian teams - like all of our global service centres - is brilliant. We have an open reward and compensation process that focuses on performance and retaining talent in a super competitive market. I am genuinely sorry that your only positive from your time with us is part of the social aspect of our culture. This is a failure on our part because we have so much reason to celebrate and success to be positive about. No, not perfect but yes, always learning and improving. I wish you every success in your next path. Thanks, John.

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5,0
26 aug 2025
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Pluspunten

Great pay, great environment, everyone willing to help

Minpunten

None come to mind for me

3,0
28 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good Pay, Decent Services Offerings

Minpunten

Slow internal processes, over committing/under delivering, reselling is a nightmare here, Many customers are leaving due to poor experience the past few years

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