They Try - werkgeversreview Concierge bij The Guild

2,0
21 jan 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people I worked with. Very nice and professional. Everyone I worked with went above and beyond for each other while on site, and we worked as a team. The bonuses were great when the company is doing well. breakfast is served some days, and the company aims to keep everyone in the know. There are good employee perks and benefits, discounts in other cities. You will meet a lot of travelers and there are company outings that the company offers often.

Minpunten

They try but the biggest issue with this company is that they can't keep up with the demand and everything suffers accordingly. I've been told this the case for the past 3+ years. The Guild is VERY understaffed and has a high turnover rate from employees to housekeeping. Guest facing employees are stressed out every day and there is not a manager on any site to support. You WILL be expected to do multiple positions most days (esp during call-outs or if they fire without replacing, which is done often). People that have positions in the office seem content, but on the field it's really another story. There is no room to switch into a different department so opportunities for growth just won't happen, because they will need you exactly where you are.

Ontdek andere reviews over The Guild

5,0
16 sep 2024
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The team and personal growth matters

Minpunten

I honestly can’t think of anything bad to say

2,0
17 nov 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The Guild is full of a lot of young fun people. Very small quarterly bonus IF the company meets its goals.

Minpunten

The company is growing very quickly & forgetting the values they were built upon. I saw guest service decline rapidly in my time there. They are very understaffed from housekeeping to guest services to field agents to management. Everyone is spread thin and its impossible to keep up with hiring. This means that the lowest level employees are working two or three jobs in a single day to make up for the lack of help. Its very distressing. You're not compensated for having to do someone else's job. Its expected and there's no reward for it. The company is very optimistic and bright but the rapid expansion means that the employees suffer. Because management is spread so thin issues are often ignored or overlooked resulting in a subpar product. Employees are not supported in this company. For the amount of work and stress that is expected of you the pay is not worth it.

3
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