Wayfair

Reviews voor Wayfair

"Everything is great except the pay" - werkgeversreview Entry Level Sales and Customer Service Representative bij Wayfair

4,0

10 jun 2010

Entry level sales and customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I have to say that the 20+ snacks in the snack room was great. All you can eat. You are assigned to a team of 10-20 that focuses on a specific category. You become very knowledgeable about the products you sale to customers. At least once a month, your team will go out based on your team's pick. Each person get $20 from the company to eat & drink. Also, the Christmas party was wonderful. Can't say anything bad about the 6 hour open bar option and all you can eat food and desert. We had it at a fancy hotel near the pier. The people you work with are usually very nice. Your manager is very friendly and will always help you out. If you need to take a day off the next day with good justification, your manager is usually okay with it. You will definitely learn how the e-commerce business works, from suppliers via transport all the way to the front door of the customer. You will learn how to run a successful e-commerce company because the company is good at what they do. You also get a nice view of the city. Oh yea, you will get a chance to be in a raffle to go to the Celtic games, Bruin hockey game, symphonies, and ballets. Most important, there's numerous opportunities to move to other jobs/dept. like marketing, bus. intel, etc. BIG PLUS!

Minpunten

The pay is barely ok. But I have to say that the company is working to improve on their pay system. Base pay is about $30,000 per year from when you start out answering emails from customers. This is just their way to get you use to their system and how the business operates. After that, your manager will move you to handling phone calls from customers and your base pay will range between $27-$34K base on performance standing within your team. They will evaluate your base pay performance quarterly. Also, you will get bonuses per month between $200-$800 depending on your performance standing within you team. Bonuses is measured by how much profit you bring in. The competition on a scale of 1-10 is about 8.

Ontdek andere reviews over Wayfair

5,0

6 apr 2026

Economist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Smart colleagues tackling interesting, business relevant problems.

Minpunten

Long-term projects sometimes significantly modified in response to short-term business needs.

5,0

12 mei 2017

Software engineer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Minpunten

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

915

Reactie van Wayfair

First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.

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