I would learn as much as I could about the situation in the department then use the knowlage I had gained to solve the problem Minder
I will go to the department and will talk to the staff to get to know about the situation. If i can solve the situation i will solve it right there. Minder
The challenge with the question is that were supposedly looking for an outsider to come in and take a fresh look at things, so many of the terms and steps were unfamiliar to me. It was a bit like the interview team wasn't on the same page about the role. I answered it in more of a generic fashion. Minder
Interviewers will try and understand your approach to leadership and interpersonal style to ensure cultural fit. They frequently go to "tell me about a manager you worked for that you did not think was effective and how you handled that situation" or something similar.