1Password

Reviews voor 1Password

Still going in the right direction, but it's hard work - werkgeversreview Customer Success Manager bij 1Password

5,0

8 mei 2023

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Still the best password manager in the market. A brand that has a great following and now a global brand that's attracting a lot of attention. - The founders and CEO are wonderful people who are down to earth and defy the caricature that is associated with billion dollar tech company owners. - The product is something that all of us can stand behind, and it's getting better and better. - Still a great company to work for. It's changed a lot since the VC money started coming in, but the proportion of positives far outweighs the negatives. - Much lower staff attrition compared with many other tech firms. - To date there has not been any significant layoff other than the odd re-org resulting in a couple of roles being eliminated. The founders have said how they dislike mass layoffs and don't want to be that kind of company. - Pay and benefits are all above average.

Minpunten

Disclaimer: I don't think these cons are unsolvable, but just reflect where the issues currently are. - The growth and scaling at times has been painful. Communication and execution have been challenging at times. - There are a lot of people who are working extremely hard, and putting in more hours than they should to get the job done. - HR is a huge weak point at the moment. There are some major issues with defining salary bands and job roles. Some people are perpetually in the wrong band and job code and there's no end in sight. - I'm also aware where performance ratings were bumped down and/or salary raises were reduced in order to make HR statistics work. This is very disappointing.

Reactie van 1Password

Hi there, Thanks for taking the time to share about your experience here. We appreciate your feedback and hear your concerns. We understand that with accelerated growth comes growing pains. Steve and the rest of the customer success leaders are always available if you'd like to chat through any of this feedback. We're here to help. - The People Team

Ontdek andere reviews over 1Password

5,0

24 apr 2026

Senior staff developer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Awesome founders when they were involved in the day-to-day - Great benefits

Minpunten

- Lost a lot of what made this place special during the scale up from 100-1000 employees - Hired a ton of outside leadership which ultimately resulted in a culture shift and many of the people who worked there the longest leaving

Reactie van 1Password

2mo

Hi there, Thank you for taking the time to share your experience and feedback about our culture. Take care, – The People Team

1,0

8 jul 2026

Customer success manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Exceptional Peer Network: The individual contributors (ICs) are incredibly collaborative and supportive, making the day-to-day work environment rewarding. Engaging Client Interactions: While customer accounts can initially be low-engagement, it allows for creative outreach strategies. Once connected, clients are great to work with and conversations are highly valuable. Exciting Industry Segment: Working in cybersecurity right now is highly motivating as the company tackles highly relevant, real-world problems driven by rapid AI advancements.

Minpunten

Leadership and Execution Gaps: Despite the company's massive market potential, high-level leadership struggles with effective operational execution, and systemic issues rarely get resolved. Ineffective Enablement Support: Despite having a large, robust internal enablement team, customer-facing teams suffer from a severe lack of practical, actionable support. Furthermore, high-level sales leadership struggles to drive effective revenue execution. Subjective Promotion Standards: Career advancement feels heavily driven by internal politics and "vibes" rather than objective performance data or merit-based metrics. Culture of Forced Positivity: There is a top-down expectation of compliance and toxic positivity. Constructive criticism or highlighting systemic challenges is often discouraged or penalized, rather than welcomed as a tool for improvement. Unclear Long-Term Outlook: Because of organizational inertia and a struggle to support the teams that actively nurture revenue, the future trajectory of the company feels uncertain.

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle

Gerelateerde zoekopdrachten: Vacatures bij 1Password | Salarissen bij 1Password | Arbeidsvoorwaarden bij 1Password | Sollicitatiegesprekken van 1Password

Reviews voor 1Password Reviews voor Customer Success Manager bij 1Password Review voor 1Password