Not impressed with local management or company executives. - werkgeversreview Customer Service Representative bij AIG

2,0
24 nov 2008
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The benefits package is affordable and complete.

Minpunten

Micro management. Everything you do with a customer must be scripted word for word else your quality scores suffer. Scripting is developed by management and they have never taken a customer call so cannot understand that how you word something with one customer does not mean that it will work with the next.

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5,0
26 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good compensation structure, bonuses were higher that the industry average. Freedom to be entrepreneurial and do what I thought would work in my territory

Minpunten

Zonal management had a lot of turn over at the time, some not qualified to lead.

1,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

See lots of interesting accounts Coworkers are pretty friendly

Minpunten

Too bureaucratic Unrealistic production goals Temperamental management Out-of-date systems Very high turnover leading to a lot of teams being overworked

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