Pluspunten
Friendly co workers. I stayed with this company because of this reason.
Minpunten
The Absolute Spa lacks an effective system to properly train their concierge / front desk staff - this was always a major concern for me. I worked at this spa as an RMT for several years and saw so many booking / scheduling related errors, mishandling of cancellations and carelessness with customers’ requests. You name it. The concierge staff at the Fairmont Hotel Vancouver are especially unprofessional. In 2017 alone, they cost me close to a thousand dollars in lost income due to scheduling errors.
A poor booking job means fewer returning customers and that in turn leads to less profit for the company. It is simple logic, but sadly the management at Absolute Spa had a hard time understanding it. RMTs tried to advise the spa manager regarding this issue. Maybe she was too afraid of making changes or simply did not know how to implement them. She put RMTs under a lot of unnecessary stress and caused unbearable frustration. As a result, a lot RMTs were forced to quit in order to avoid working at the Fairmont Hotel Vancouver.
Before I quit, I grew tired of constantly finding errors in my work schedule. I only wish the Absolute Spa management knew how to run their business in an intelligent way. However in the end, judging from what I saw, I think they just simply do not care.
