Call center changes are normal, but... - werkgeversreview Customer Service Agent bij Advanced Call Center Technologies

Management constantly changes irrelevant rules on the call floor, unrelated to customer support interactions. When changes are made to customer process, management doesn't provide the same info to all agents, resulting in quality issues and general confusion. They promote and demote at random, with no explanations to the employee or teams for those decisions. Does not encourage confidence in job security. Communication in general is sub par