Stuck in the first rung! - werkgeversreview Claims Service Specialist bij Allstate

3,0
3 sep 2012
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Company offers fair benefits and work environment is improving in the call centers. Work place is inclusive and very friendly with local management. Culture of balance work, family, and play is improving. Opportunities to learn and get additional training is offered.

Minpunten

Most benefits are only partially covered by the employer, we pay over 50% of our health care premium which with high co-pay and deductibles, over $6,500 of our pay goes to healthcare expenses no matter what plan we get. Those at the entrance level at the company have a long haul to be able to move of in the company.

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3,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Minpunten

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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