Pluspunten
If you are looking for a place to work that has a great environment, then this is a good place for you. The people here can be friendly and helpful. They preach a work/life balance, but I didn't feel like they truly believed it. There are tons of pot lucks and little social events to help stimulate a positive environment and atmosphere.
Minpunten
If you live in southern California, there are not too many offices. There are a lot of seasoned veterans working here and as they slowly leave more positions will open up, but you kind of have to wait for it. The training was not very good, at least for me. There was some web based training and some sit-along training sessions. In claims there are too many scenarios to really cover during training, but in regards to habits they tend to take the metrics and show you what you are not doing well, but don't have much time to really sit with you and show you how to improve. Management is spread thin jumping from one meeting to another. Their tactic is to look at the numbers and attack the issue once the problem has been identified, rather than attacking the source which is the training. There is a lot of time spent on doing these extra activities and things to motivate associates, when in reality positive support from management would help a lot more and cost less.