NO JOB SECURITY!!! They will tell you otherwise. - werkgeversreview Travel Counselor I bij American Express

1,0
14 nov 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

co workers are great, American express is a good company but the travel department needs MAJOR REVAMPING.

Minpunten

management, company policy changes almost every week, front line agents take the wrath for everyone. No advancement opportunities once you have been flagged with counseling forms (write up). Hostile work eniviroment.

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5,0
9 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Free lunch in the cafe. Everyone’s nice.

Minpunten

Audit is just such a boring job. Lot of change going on right now

3,0
8 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Minpunten

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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