One of the most frustrating aspects of this company was the lack of a clear revenue strategy for the revenue teams. It often felt like we were shooting in the dark, as there wasn't a well-defined plan for success that employees could implement in their daily work. This lack of direction left me feeling lost and uncertain about not only my role but the roles of others.
The Chief Revenue Officer (CRO) was a central figure in the organization but not for the right reasons. Instead of helping build an empowering the team, time management appears to be dedicated working new deals and managing the existing accounts with the highest potential. The CRO from my prespective lead by threats and intimidation. This I feel created a toxic culture where employees were afraid to speak up or make suggestions resulting in a counterproductive culture.
While the CEO was very friendly and approachable, he did not appear to be present in the day-to-day operations of the company from the perspective of the US team. I think his lack of involvement at a leadership level left employees feeling somewhat disconnected from the overarching vision and direction of the company.
From a management standpoint, it often felt like the US team was not a priority. At one point, it appeared as if US employees didn't have access to health insurance plans, which is a basic employee benefit. There was little accountability from management, and it seemed as though they were neglecting the needs and well-being of the US-based employees.