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      BMC Software

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      Reviews voor BMC Software

      Big Changes in CSM - werkgeversreview Customer Success bij BMC Software

      3,0
      31 okt 2024
      Customer success
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      The new concept of account assignment and division of teams, makes sense and could be for the best.

      Minpunten

      Leadership should have worked with the CSM team on designing the new process as we are the boots on the ground and could have made this new process more intuitive.

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      Reactie van BMC Software
      1y
      Your feedback and thoughts are very helpful. I hope you are sharing your thoughts with your leadership. Creating a friendly and supportive environment is very important to us. I am sure your feedback would be appreciated!

      Ontdek andere reviews over BMC Software

      5,0
      11 mei 2026
      Intern
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great job and very fast paced

      Minpunten

      No cons- it was good

      2,0
      26 jun 2026
      Business development representative (bdr)
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      They hardly ever fire anyone.

      Minpunten

      They hardly ever fire anyone. Comp plan is terrible. You get paid on Opportunities sources but there isn't any criteria written down on what makes a discovery call turn into an opportunity. Leading them to cherry-pick deals and choose if you get paid or not. They don't have product market fit. The entire new logo space didn't close anything last year. Getting placed in a good, high paying seat is all dependent upon nepotism. No clear path for growth. Constantly moving the goal post and changing promotion criteria. The promotion path leads you to a role that has historically not closed a deal and the role is a huge pay cut for some BDR's leading to high churn or career BDR's.

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