Overworked with unrealistic expectations - werkgeversreview Internet Lending Customer Service Representative bij Bank Australia

- friendly and approachable leadership team - great culture, flexible work, minimal politics - amazing people working there - great opportunities to learn and grow - responsibility is given if you prove you will deliver - feel like you can have an impact

- lack of rigour and discipline around individual performance, salary reviews and no bonus strucure

Good team of people, if you enjoy navigating difficult customer interactions this is the job for you

Customers are generally abusive and angry - mostly due to poor system design, policies and products. The understaffing doesnt help this. Management can be condescending and QA unnecessarily harsh and sometimes plain wrong. Training felt inadequate for the tasks that were expected of me. Forced overtime. Don't expect to be able to move on/up from the call centre in your first 2 or 3 years here.