Pluspunten
Great flexibility for your schedule and lots of referrals. The ease of the platform is great. Taking notes is easy. The therapist support mostly writes back. This is a great option for someone who is NOT a single income earner dependent entirely on this as a source of income. For example, somebody with an amply employed spouse or partner with health coverage.
Minpunten
The compensation structure is abysmal! The recruiters make you think it's going to be great. They even say you get compensated for no-shows and late cancellations. What nobody tells you is that you will be paid $6.67 for that hour of your time if someone cancels one minute before the start of the session. Or if they cancel the day before, less than 20 hours. I have to account for somewhere between 20 and 30% of my sessions each week to either no-show or late cancel. I schedule 39 sessions per week, which is insane. Even though the client gets charged the same fee, if they no-show, the therapist only gets paid for 15 minutes in the case of a no-show or for 10 minutes for late cancellation. So even when your sessions go over a few minutes or you are doing other things like responding to messages and referrals in between sessions, you're not being compensated for the full work you're putting in. I'm definitely working over 40 hours per week even though I'm scheduling 39 clients. Yet my pay has almost never broken past 30 billed hours in a week. Inability to book regular sessions for clients. They pressure you to respond to new referrals the same day by making it part of your to-do list and then highlighting it the next day if someone sent you a 9:00 p.m. message and you didn't respond the same day. They have no way to mark off days from your schedule so that you are not being bombarded with text messages on the weekend if you are not choosing to work on a weekend. But the absolute biggest complaint is definitely the pay and lack of stability due to such a high rate of no-shows, coupled with the company's choice to not pay their therapists even close to a reasonable amount for missed sessions If your client decides that they are done at 27 minutes of a 45-minute session or at 41 minutes and 16 seconds. That is exactly what you're going to get paid for. However, if the time goes over 45 minutes, you are not getting paid for a moment longer. The recruitment tactics are misleading and predatory. The compensation is exploitative.