Support role here is better than other SaaS companies! - werkgeversreview Support Engineer bij BrowserStack

5,0
18 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Company Pros: - Employees are valued and treated humanely in the company. - Initiatives to remain competitive are regularly introduced in the company, which benefits the employees to keep up with the new trends in the industry. - Pay and benefits are competitive. - Remote working environment eliminates all the daily travel related worries and stress. - Annual cadences helps with in-person culture building and team bonding. - You also get remote work setup costs reimbursed from the company. This helps to upgrade your workstation at home (I bought a gaming chair). Or you can choose to spend the WFH allowance to work from a co-working space, etc. - Culture wise, people picked here are the best of the lot. Especially in the core engineering teams. - After spending some time in the company, you will take pride in the company and your work.” Support Team Pros: - Workload wise: You get high number of tickets to debug and, this gives lots of exposure to different debugging methods. You will also get tickets from various important & known global companies. - Since we cater to Enterprises, you will deal with professional customers. - You also get to use all the new cutting edge Android and iOS devices. - Help is just an ask away from managers and all. You won't be judged for the complexity of ask. - People are chill.

Minpunten

Company Cons: - ESOPs are not easy to get, even for employees who stay for too long. I wish there was an option to avail ESOPs (even if against some portion of salary). - Since company caters to global customers, depending on your role, you may require to work different shifts and on some Indian holidays. - No Windows or Linux laptop. You get and only have to use OS X machine. Support Team Cons: - After spending 2-3 years, you will hit a ceiling in debugging skills as the debugging patterns are limited and repetitive. - Work stress is often high in this role (tickets do get escalated). - Team collaboration on an issue is not good. - Internal Role Mobility is difficult as everyone wants it after spending good amount of time in Support team. - Rotating shift timings.

Ontdek andere reviews over BrowserStack

5,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

BrowserStack is a powerhouse for anyone looking to build a career in SaaS product world. What makes it unique is the seamless synergy across geographies: incredible product development and engineering engines driving innovation from India, which perfectly fuels the high-velocity teams executing in the US and EU markets. The market position of the product is undisputed, making it an excellent territory for sales professionals. Collaboration across regions is smooth. BrowserStack is an excellent environment for long-term career growth.

Minpunten

Cross-border resource planning and hiring pipelines can occasionally create unexpected delays during peak quarterly cycles.

1,0
2 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Meet some good people at company

Minpunten

disgusting, toxic and unethical org including management and HR stay far away

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle