Pluspunten
able to learn .. very fast paced environment and if you are aggressive with your career plan and follow it, you can advance and have a good career. the opportunity is there to learn many different skillsets and if you are active in your training requests and ensure that you push for it, you do have the chance to accomplish a lot in that regard, and to get certifications that help you along the way. They are accomodating when it comes to requiring personal time, depending on the situation, and i have no complaints about being able to handle family issues without negative impact.
Minpunten
not very good with processes and procedures, and in many cases it is close to impossible to implement a service improvement plan or process and get buy in from management...too many 'cowboys' when it comes to things that can negatively impact P&L...too many internal structures to fight...so it becomes difficult to track performance and difficult to ensure that anything gets improved. You have to fight for salary increases and minimal bonuses despite work performance, which has led to a less than motivated staff. When you feel that nothing will change regardless of the effort that you put in, it's difficult to maintain motivation.