Not about performance - all about how much they like you - werkgeversreview Team Lead bij CSC

Not sure where to begin so I'll just rattle what comes to mind. I also want to acknowledge that I was in the DBS department and can't speak for the others so everything below is solely about DBS. For one, there are no 360 reviews. Management gives their "inferiors" reviews but no open line of communication for reviewing and feedback-giving is welcome to superiors. This is particular frustrating and concerning because management from the top-down is either so completely unaware of what's going on at the analyst level, or simply don't care at all. There's a lot of talk about how CSC values its employees, the 5 values are super important and upheld by everyone, etc. but that is all for show. In my experience the leaders are the LEAST likely employees at the company to uphold any of the core values. Management cares little about who works under them and it shows in a variety of ways: good analysts are completely overworked and burned out while under-performing analysts are allowed to get away with doing poor work (or no work at all) due to the team structure). Good workers who get promoted might get a title change but it never comes with a pay increase (besides the annual raise which never even comes close to matching with what the inflation raise is). I've never been at another company that does NOT reward its employees monetarily when they get added more work and responsibility. It's absolutely preposterous that so many people took the job changes they did. Lead analysts and service managers are the people who build the relationships with the clients, yet if an upsell occurs, they don't see any of the profits - all the money is given to the salesperson (who more often than not sells the service incorrectly which again falls on the shoulders of the BPSM and lead analysts to clean up). This completely de-incentivizes CSC employees to do well, especially since we are already paid so little.