Pluspunten
The Richmond campus provides a great physical and virtual work environment. Capital One pioneered alternative work arrangements with its Future of Work program. Salaries are in line with expectation and benefits are above average. Notably, maternity and paternity benefits are quite generous. The external hiring decision process is rigorous and consistent, resulting in a generally high level of employee competence.
Minpunten
Capital One's revenues and profits grew at a meteoric rate until about 2005, then leveled off. The boom years produced a cadre of managers more skilled in rhetoric than in managing human talent. As a result, the culture does not value, reward or develop people management skills. Capital One's GE-style performance management system becomes an annual pain point, demoralizing many, rewarding too few with promotions and often presaging the next reorg exercise.