Pluspunten
- The people on the Customer Success Team, and overall company culture can be very kind. - High visibility and impact: As a smaller company, your work directly contributes to outcomes, and you can clearly see the impact you’re making. - Strong direct management (sometimes): Some managers are organized, supportive, and invested in employee development. They advocate for their teams despite being beyond stretched thin. - Mission driven organization: There’s real belief in the work CPR is doing to help the grid (and green energy), and many employees are aligned around that purpose.
Minpunten
- Way below market compensation: Base salaries for Customer Success appear to lag significantly behind market rates in Washington. Annual wage bumps can be far below inflation. Overall, they will try to convince you that it's okay because of the up to 10% bonus factored into the compensation structure. This is based vaguely on both company and individual performance, and can easily be nothing. - Expensive family benefits: While individual coverage is excellent, adding family members dramatically increases costs, making overall compensation even less competitive. Not to mention, the benefits just aren't that good. - PTO is below expectations: It simply is just not competitive with similar roles/companies. Prepare to be limited on vacation and sick days. - Archaic product design: I can't speak for the other products CPR works on, but the PowerClerk platform though powerful, is highly unintuitive and difficult to work in. It requires extensive knowledge and a lot of time to learn. I truly don’t even think the customers know how it works, it's all up to us to deliver on the customer's every whim. ---- For example, a basic customer requests such as renaming a dropdown field can require touching multiple forms, recreating data fields, and updating downstream automations and rules—sometimes consuming an entire day or more. -------- To make the product matters worse, there is a limited focus on improving it to make these kind of workflows better. While the product does evolve in other ways, there is not enough emphasis on improving usability for internal teams or enabling customers to self-serve simple changes. Get ready to slog away on behalf of your customers. - Lack of transparency from leadership: Company priorities and executive goals aren't really clear, making it difficult to understand where we are going or what leadership is focused on. It doesn't help that at the executive level its a good old fashioned boys club across the board. - Onboarding gaps: I can't stress enough how ridiculous this product is to learn. Onboarding is light at best, and it really is up to you to master the complexities of the product. - Support rotation strain: CPR has no dedicated customer support team. So in addition to your own priorities/duties, get ready to man the support inbox on rotation for several consecutive weeks. This creates stress on top of your existing work.