Pluspunten
Good Benefits (401k, Health Insurance etc) , Positive Work Environment (they feed you some days in the office and everyone is friendly).
Minpunten
The pay is really low compared to other call centers in my area. Most call center's pay anywhere between $14 to $15 an hour/or more to their agents. We only get paid $13 per an hour (not ideal if you have rent/mortgage to pay). They are very strict on attendance if you have to leave early for a shift they count it as an unexcused absence (like you never showed up for work for the full day). Your not off any holidays. You have to work at least 1 weekend day. The reason for the high turnover rate is because most agents can't live on the hourly pay and the work/life balance sucks because of the strict attendance. This is a good job for a high school student or college student but not someone who has to pay bills and deal with adult responsibilities. The clients/companies we are partners with honestly sucks their membership sucks which causes us to deal with a lot of anger customers who 9 times out of 10 have to pay an overage on a service before we dispatch. The company also expects everyone to know how to dispatch auto and RV. I already went through RV training and for the extra responsibilities they are expecting us to do as a RV agent does not match up to what we are being paid.