Pluspunten
It feels really good to work for a company that is not in crisis mode. There is a rhythm to the work and an opportunity to get pretty good at doing something, because you do it so many times. I always know what to expect, and I know exactly who to go to if I need guidance. I know that others may have had different experiences, but in my experience, the management is excellent. I get straightforward feedback if I make an error, but I never ever feel put-down or lectured at or anything. It is never personal. Whenever i have a question or concern, I've found that my managers are super responsive, and will put down whatever they are doing and help me by discussing how best to handle a situation and why. My co-workers are awesome. I also really love that I can spend all day helping clients. I personally thrive when I have lots of opportunities for client contact, that why I'm in the field! Plus I get supervision, and I really like my supervision group. The other nice thing about this job is that there is zero pressure to "take work home" or stay late working. You put in your hours, and go home the moment your shift is over (but you can work overtime if you want). I don't plan on staying forever, but it is decent job for now.
Minpunten
You must be super punctual to work here, and they pay attention to numbers (how much time you spend on call, between calls etc). I'm a pretty laid back person, and I usually don't pay attention to stuff like that, so I've had to sharpen those efficiency muscles. I am not great at multi-tasking, and sometimes the pace of the job is overwhelming, especially during peak call times. It can get really aggravating to have the beep go off in your ear (thats when you're getting a call) when you're in the middle of composing an email or something, but at the same time, you don't want stay out if the call que for extended periods to deal with with emails. There is constant battle between taking a large quantity of calls, and making sure you are providing quality services with each client interaction, and at times I think we all feel pulled in two opposite directions. But, my managers acknowledge the tension of the role, and encourage me to do the best I can to find a good balance. Also, of course, pay isn't great and benefits are expensive. And while there are some ways to advance in the company, they are few and far between, and very competitive.