Glorified Call Center - werkgeversreview Guidance Specialist bij ComPsych

1,0
1 aug 2022
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Goedkeuring directeur
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Pluspunten

Working from home was nice. The coworkers made it a very friendly and helpful environment. They were extremely nice people and so were all the team leads. The trainers also made the job appear fun and they were good guides.

Minpunten

You were expected to take a certain number of calls per day and get through them as fast as possible. This is difficult when you’re trying to comfort multiple clients who are escalated. The anxiety waking up every morning and the repetition of saying the same lines over and over really made the job not worth it. When working full time, you could only take 5-10 minute breaks. Any 15 minute breaks you had to clock in and out for and make up at the end of your shift. We did get an hour of lunch which was nice but I always thought companies had to allow for 15 minute breaks. Pay was extremely low ($16 an hour for having a Bachelor’s degree) and you only get raises once a year based on your call intake performance. Nothing will make up for being yelled at by counselors and regular clients- it made the job intimidating and scary, quite honestly. ComPsych is a great company, I would just never recommend this position to anyone.

Ontdek andere reviews over ComPsych

5,0
1 jul 2026
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Goedkeuring directeur
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Pluspunten

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Minpunten

I think it would be nice to have more opportunities to network with people from other departments

5,0
13 apr 2026
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Goedkeuring directeur
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Pluspunten

The mission is real here. ComPsych sits at the intersection of behavioral health and workforce wellbeing, and that purpose comes through in the daily work in a way that isn't just marketing language. If you care about the EAP space and the impact it has on employees around the world, this is a place where that matters. The people are a genuine standout. Across departments, you find colleagues who are sharp, collaborative, and invested in doing good work. Teams tend to be lean, which means individuals carry real responsibility and have the opportunity to make meaningful contributions. That can be energizing if you are someone who wants ownership over your work. The global scope of the business is a differentiator. For anyone interested in global operations, the breadth of markets and programs ComPsych operates across creates exposure that is hard to find elsewhere. There is real complexity to navigate and that complexity builds skills quickly.

Minpunten

Growth within the organization can feel inconsistent. There are opportunities, but they are not always visible or equitably communicated, and career pathing can vary significantly depending on your manager and team. Internal processes and cross-functional coordination can be slower than the pace of the business demands. As the company continues to grow globally, investment in infrastructure and process alignment would go a long way.

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