Pluspunten
The pay, benefits and discounts on a variety of fun things to do. Job security, the products always fail so you'll always have a job.
Minpunten
Supervisors in the call center do not do their job. They are suppose to take escalations of the angry customers. Good luck with that! you'll be waiting a while! Then they question your numbers as to why you had your customer on hold so long. Another bad thing of the job is that customers are so angry that they speak to you with such disrespect because their products are not working and you are expected to sell more products to customers who are calling in to repair because the products that they already have DONT WORK. its really sucks to have to sell products that you know dont work. The hours suck, repair stays open till 11:15pm when all other departments are closed, and customers call in to speak with other departments and get upset cause they are closed, better yet repair is suppose to take billing calls, when repair agents aren't allowed to do half the things billing agents can and are TRAINED to do.