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      Concentrix

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      Reviews voor Concentrix

      Inconsistency is key - werkgeversreview Customer Care Specialist bij Concentrix

      1,0
      24 jan 2026
      Customer care specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      - nice colleagues - fruit basket every two weeks sometimes

      Minpunten

      - promotion behind the back of the team and by how charismatic someone is in the eyes of the team leader, not equal opportunities for everyone as promised and not by performance - overpromising and underdelivering (things promised during interview will never happen or nobody remembers them suddenly) - Tickets to HR regarding health insurance that has not been issued after over 2 months of working here take more than 5 weeks to get answered - changes in shift plans that directly impact income and make it hard to plan - evasive payment system that grants a base salary of 6, XX € an hour (which is used to pay less in total when it comes to overtime, nightshifts or holidays) plus a language bonus that is kept separated from the salary and is not counted in when it comes to overtime, etc. (different languages get different bonusses - not equal pay for equal work) -very chaotic and rules on how to do what change a lot but no system in place to ensure everyone gets the memo

      avatar
      Reactie van Concentrix
      5mo
      We never enjoy hearing that our game changers are dissatisfied. We want to tackle your concerns and improve your experience with us. Please reach out to our People solutions team as soon as possible.

      Ontdek andere reviews over Concentrix

      5,0
      3 jul 2026
      Advisor
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      - Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

      Minpunten

      - low PTO accruance per paycheck - haven't run into many cons yet

      3,0
      28 jun 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      The people and team leads are nice for where I work.

      Minpunten

      For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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