Concentrix

Reviews voor Concentrix

It's A Job - werkgeversreview Technical Support Advisor bij Concentrix

3,0

9 sep 2019

Technical support advisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Work at home. They provide you with equipment and training. You get bonuses if you try hard. No script, you can talk as long as you want with your customer.

Minpunten

The system that we use is a joke. We used to have an app that would let us guide our customers by logging to their phone screen but it has been months and that app is not working, it's like the blind leading the dumb blind. Team managers will instruct you on something that they have never even tried themselves before, if you put them on the phones and ask them to apply the script that they construct, they will sound stupid. Training is too short, and nesting is a joke. They will push you in the water and barely save you, either you will want to learn how to stay afloat or quit because you're not getting the help that you need. And the salary is too low for the work we do. This is a very emotionally draining job so if you're "dead inside" like me, you will really enjoy working here.

Reactie van Concentrix

We never enjoy hearing that a member of our Concentrix family is dissatisfied with their experience here, particularly in regards to our training or technology. So we really appreciate you bringing these honest concerns to our attention and we share feedback monthly. If there's anything else we can do to help alleviate your fears or concerns, please don't hesitate to contact us directly. Your happiness is important!

Ontdek andere reviews over Concentrix

5,0

20 mei 2026

Sr manager human resources

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Culture, career growth, leadership support and benefits are just a few of the pros.

Minpunten

I don’t have cons to share. I’ve been with the company for 15+ years.

3,0

28 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The people and team leads are nice for where I work.

Minpunten

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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