terrible - werkgeversreview Customer Service Representative bij Concentrix

1,0
12 nov 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

This is the pro section. None.

Minpunten

most people leave. poor pay. abused a lot with 1 hour of training to deal with extreme calls that most of the public could never deal with. bad morale. extremely competitive and all the team leaders/floor walkers know each other so good luck trying to get anything escalated if something happens. the work is extremely complex but also very depressing. agents may seem happy but behind team leaders, backs are planning to leave. Team leaders don't care about you. No one cares about how you feel if you experience severe abuse, it's just part of the job. There is no way to move up unless you know the higher ups. A lot of unprofessional behaviour especially for the contract we're on. Don't expect this contract to last long.

avatar
Reactie van Concentrix
6y
Thanks for the review- sorry to hear you are having a rough time in your current site. Though reviews like these can be hard for us to see, they are important for us to be able to review and make changes to protect the integrity of the day to day experience for our employees. We encourage you to reach out to your local People Solutions team and share your experience as well so that we can make your workplace a great place to be.

Ontdek andere reviews over Concentrix

5,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Minpunten

- low PTO accruance per paycheck - haven't run into many cons yet

3,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people and team leads are nice for where I work.

Minpunten

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle