Nota bd place to work - werkgeversreview Customer Response Specialist bij Concentrix

4,0
11 okt 2013
Aanbevelen
Goedkeuring directeur
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Pluspunten

People are great, training is good, good career path possibilities. As call centers go this is one of the best. Yes there are rules and performance is very matrix based. Very typical of call center environment. Unlike many other call centers very low drama, rules are fair and clear. No favoritism, you are judged strictly on your performance. Same rules apply to all. If you have good work ethics you can do quite well here.

Minpunten

Pay not great (but better than many), benefits expensive. If you have not worked in a call center you may struggle with the rules and metrics.

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5,0
3 jul 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Minpunten

- low PTO accruance per paycheck - haven't run into many cons yet

3,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people and team leads are nice for where I work.

Minpunten

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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