Concentrix

Reviews voor Concentrix

Do not believe in their Instagram - werkgeversreview Customer Service Representative bij Concentrix

1,0

23 okt 2023

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Experience you would get learning with tools and their contractors customers.

Minpunten

The company suffers from a toxic environment that hinders its potential. Some of the managers have a rigid and outdated mindset that stems from their call center background. They are not flexible or adaptable to the changing needs of the market and the customers. They prioritize metrics over people, which creates a culture of fear and distrust. Moreover, the company lacks meritocracy and transparency in its promotion system. Many employees feel that nepotism and favoritism are the main factors that determine who gets ahead, rather than performance and competence.

Reactie van Concentrix

Hi, thank you so much for this detailed review. Although it stings a bit to read this we appreciate the feedback nonetheless. We're disappointed to read that you're not experiencing a healthy work environment. It's important to us that you feel that your management is helping you grow and that you feel you can communicate openly with them. It's also very important to us that everyone is being treated fairly on the team. We do not tolerate unfairness. Thank you again for sharing and for the advice you would give to management. Please know we value each review and we will be using this to create change here at Concentrix + Webhelp. However, for us to do that we need to learn more about your site and your experience. Please email us at staff.online.feedback@concentrix.com so we can pinpoint these issues. We hope to hear from you very soon. Thanks again.

Ontdek andere reviews over Concentrix

5,0

3 jul 2026

Advisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- Weekly coaching with your direct superviosor - open communication for any change in schedules - opportunity to move up or change positions

Minpunten

- low PTO accruance per paycheck - haven't run into many cons yet

3,0

28 jun 2026

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The people and team leads are nice for where I work.

Minpunten

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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