Customer Care Representative - werkgeversreview Customer Care Representative bij Conduent

2,0
21 jul 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Working with the client customers is rewarding for both the customer and representative

Minpunten

Management focus is on measuring call volume and surveys. Surveys is not a go representation of Customer satisfaction is not the focus of workforse management.

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5,0
11 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good managers, great, helpful coworkers, I made several good friends at the office.

Minpunten

The contracts with their corporate customers inevitably end or are not renewed so there’s uncertainty if there will be another team to join.

1,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Paid on time, provided equipment, decent benefits from day one, nice co-workers

Minpunten

Sweatshop mentality of the supervisors, threats of demotion/termination for medical leave, random layoffs when calls didn't justify hours, with those same hours shifted to supervisors to keep them active. Unable to print paystubs, had to request everything through a supervisor, and provide copious amounts of private information to have the request honored. Corrosive environment - I left as soon as I got another offer, gave 24 hours notice (and I've never, ever done that before). Unless you're on the verge of homelessness or starvation, avoid at all costs.

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