Consumer Cellular

Reviews voor Consumer Cellular

It's okay - werkgeversreview Customer Service Representative bij Consumer Cellular

2,0

1 jul 2019

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great customer service, friendly employees

Minpunten

Stats are hard to achieve as most of it is based off average calls per hour and sales, a good majority of calls are troubleshooting phones for elderly people and having to explain how to use it which takes time so keeping CPH high is rough, sales calls are the best way to get new customers but they are few and far between so the expectation is to get sales on existing accounts which most customers are elderly and alone so they are not looking to have a second active line on their account and often get annoyed when asked

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5,0

15 jun 2026

Mobile advisor

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Store Hours STO PTO Commission Phone Benefits

Minpunten

Only con would be working at a slow store or having a slow month.

Reactie van Consumer Cellular

Thank you for taking the time to share your experience and for being part of the Consumer Cellular team for the past 1–2 years! We're thrilled to hear you've enjoyed many aspects of your role, including our store hours, PTO, commission opportunities, phone benefits, and STO. We work hard to create a rewarding environment where our team members can succeed while maintaining a healthy work-life balance. We also appreciate your honest feedback regarding slower stores or sales periods. We understand that customer traffic can vary, and we're continually looking for ways to support our retail teams with coaching, development, and opportunities to help them succeed regardless of market conditions. Thank you again for your recommendation and for everything you do to deliver an exceptional experience for our customers. We're grateful to have you on the team and look forward to your continued success with Consumer Cellular!

5,0

13 jun 2026

Trainer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Consumer Cellular has an incredibly supportive culture where leadership, fellow trainers, and other departments work together and genuinely want people to succeed. I feel trusted to lead classes, coach new hires, and contribute beyond just delivering training. The role allows me to use my strengths in teaching, coaching, and developing others while making a meaningful impact on employees' growth and confidence. The remote work environment, work-life balance, stability, and opportunities for continuous learning make it an enjoyable place to work. Most importantly, I feel valued, supported, and empowered to do my job effectively, which has made this one of the most positive work experiences of my career.

Minpunten

The role requires a high level of energy and engagement each day, and advancement opportunities may be more limited depending on organizational needs. However, these challenges are relatively minor compared to the overall positive experience and support provided by the company.

Reactie van Consumer Cellular

Thank you for sharing your experience! We’re thrilled to hear that you feel supported, valued, and empowered to make an impact. Our trainers play a critical role in helping employees build confidence and succeed, and we’re grateful for the passion and dedication you bring each day. Thank you for being part of the Consumer Cellular team!

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