I am a former employee. The punchline is that I wouldn't recommend quitting a job to work for Craftable. If you are unemployed, it would suffice as a short term opportunity. However, there is very little chance you will last more than 6 months -- whether you leave voluntarily or you are let go. Retention is extremely poor at this company.
The problems start at the top and work their way down. Ownership is a typical private equity firm that is focused only on revenue and EBITDA growth. As a result, Craftable is essentially a chop shop. There is constant turnover, mainly due to endless workforce reductions (aka people being fired). The reductions impact both long standing employees and new hires. There are monthly reviews of headcount and the question is always "Where can we trim the fat?".
The expertise of the management team is mediocre. Some have been in the hospitality industry quite a while. However, none seem to understand how to run a company. Operations are led by a CFO who is in way over her head. She doesn't like to admit it when she's wrong and she tends to panic over minor issues. Sadly, it seems like she takes pride in being disliked by the rest of the team.
There are some decent folks that work at the company. However, almost everyone realizes that their position can be eliminated unexpectedly and tend to focus on self preservation -- as opposed to doing what is best for the company or their teammates.
If you made it this far, I would like to stress that my post isn't because I'm disgruntled. I'm currently employed at a new company and it is a significant improvement over Craftable. My motive for this post is to hopefully lessen the chance that someone will give up an existing role and instantly regret making the move. My advice, reach out to some of the former employees and confirm whether my comments are accurate.
Best of luck.