Pluspunten
They're very aware of their place in the industry. Unlike other companies that are 10+ years old, no one at Cryptic walks around talking about unseating Blizzard or Bethesda. The people that aren't in leadership are generally very dedicated, talented, and pleasant to work with. Although the company is old, they still care greatly about their product, and will take the time to record new VO with known actors to make fans happy.
Minpunten
Quite frankly, the leadership here is pretty tribal-minded. Throughout my years with the company, I heard phrases like, "No dissension in the ranks," "We have to present a united front to the team," and "Negativity unwelcome." These are relatively standard ideas/sayings, but they were used to basically reinforce the idea of, "If you're not with us, you're against us." No one at the upper levels is actually held accountable for failures, and outside factors, like Christmas or a layoff, are NEVER allowed to play into why a failure happened. The blame rolls downhill across all disciplines at Cryptic. And, like most companies that have been around awhile, there's a fair amount of favoritism and politicking that goes on at the top levels.