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      Custom Ink

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      Reviews voor Custom Ink

      Not great - werkgeversreview Customer Service Representative bij Custom Ink

      2,0
      25 mrt 2022
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Really good health benefits PTO. Good opportunities for advancement if you’re white and don’t work on the print floor.

      Minpunten

      Dental and vision were terrible. While they handled the switch to WFO when the pandemic hit well, they refused to address the trauma, depression, overwhelm, and burnout that people faced as a result. Customer interactions also became significantly more hostile after the pandemic hit, and we were just supposed to accept the abuse while being gaslit by upper management about the trauma everyone faces as a result.

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      5,0
      24 mei 2026
      Assistant project manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Friendly staff and flexible hours made for pleasant work environment

      Minpunten

      The commute was too great

      1,0
      26 mei 2026
      Store representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good benefits and diversity initiative at the time.

      Minpunten

      The company lied about what the job was. A "community building local representative" for their brick and mortar stores ended up just being a cold calling job and taking incoming calls for other stores. No room to move up. The management was the worst I ever worked for. Weird rules where they signed the lease, including someone having to stay in the store in inclement dangerous weather. Most of the "old school" employees I came into contact with drank the Kool Aid in a weird way that left no room for criticism. I left in 2022 and have been watching the rating here fall for all the years since. Could have been a great company but I wouldn't ever give them my energy now, as an employee or customer.

      2
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      Reactie van Custom Ink
      1w
      Thank you for reflecting on your time with us and sharing your honest feedback. We are pleased to know that our benefits and commitment to diversity initiatives were positive elements of your experience. We are truly sorry to hear about your frustration regarding the daily responsibilities of your role, our historical store safety guidelines, and the management culture you experienced. Providing transparent expectations and ensuring a safe, respectful environment for our team members are core priorities, and we regret that your experience did not reflect this. Although you transitioned away from the company in 2022, your insights are valuable as we look back at our operational history and work to strengthen our organization moving forward. Thank you for your past contributions to the team, and we wish you continued success in your professional journey.
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