Getting better all the time - werkgeversreview Customer Service Lead bij DXP Enterprises

5,0
6 feb 2023
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Goedkeuring directeur
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Pluspunten

The leadership is good and does a good job of letting us know we are appreciated. The people are all willing to help when needed. Even the service department will show us the inner working of the pumps we sell. We stay busy and it was almost too much when I started but getting better with our new hires. Hard work is rewarded in the ways that matter most.

Minpunten

Our internet is not sufficient to operate our Zoom phone system and operating system, causing dropped calls and waiting for screens to load. Part numbers are deleted all the time and the time it takes to have it undeleted is ridiculous. It can take a day to get a quote to a customer depending on what needs to be done to get a part number made or undeleted. Finding the correct vendor ID to use can be complicated.

Ontdek andere reviews over DXP Enterprises

5,0
23 jun 2026
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Goedkeuring directeur
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Pluspunten

I have worked for DXP for 15 years, and it has been a great place to build a career. The company has consistently invested in my training and professional development, allowing me to gain valuable experience and pursue my entrepreneurial spirit. One of the things I appreciate most is the culture. There is a strong sense of constructive accountability, and employees are trusted to take ownership of their responsibilities. Management has always been receptive to ideas and feedback, and I've had opportunities to contribute to improvements within my local branch. DXP strikes a balance that works well for me: it is highly results-driven without being overly bureaucratic. Although it is a large publicly traded company, local branches often maintain a personal, family-business atmosphere. Employees wear many hats, which creates opportunities to learn different aspects of the business and develop a broad skill set.

Minpunten

DXP has a relatively flat organizational structure, which can make upward career progression more challenging than at larger organizations with multiple management layers. The company is also not as widely recognized as many Fortune 500 companies. Because of this, attracting and retaining top talent often requires additional effort and involvement at the local level.

4,0
1 jul 2026
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Goedkeuring directeur
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Pluspunten

Straight forward job and decent people

Minpunten

Lack of cohesive company culture

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