Datadog

3,0

1 apr 2022

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

+ great company name, good visibility on your resume + good benefits, ie. unlimited pto, fitness reimbursements + promotion opportunities, although only if you are in Sales (expect around 7 months) .... otherwise, your promotion is going to take more than twice as long (1.5 to up to 2 years even if you are hitting your targets like Sales... lateral moves in CS are also not encouraged)

Minpunten

- bad operations that cannot scale, terrible for a company that's expanding so quickly; ie. CS calculates credit requests & reviews billing spikes or errors before the bills are sent out. Finance is overloaded, and there's only 1 team in the US handling bills or collections. Customers sometimes get charged for the wrong invoice ie. Solutions Engineering team is overloaded with support tickets and cannot catch up. Customers are frustrated when tickets take more than 2 weeks to respond to.... and who do they turn to with these technical issues? CS reps who don't have technical backgrounds and have to scramble for answers ie. Last minute Product metering/billing - letting customers know they will be billed for a product 2 weeks in advance is not sufficient, especially since they need the headspace and manpower to switch things off or get budget approval. When we revert this internally, management says our teams are busy and overworked. Don't you see a trend here? ie. CS is a catch-all, and that's not going to change here. Sure, they say our CS org is great and flexible because we can manage with all these problems - billing, support, product - but we're drowning. Our product-led growth we're so proud of is because of the rigorous sales KPIs they've set for CS. We also barely bat an eye at churn, and that's why they don't see the struggles on a rep level. Forget properly taking a break here if you're in CS, because you will neglect your KPIs and can forget about promotion. There's also no template for QBRs, etc. It's all about making do by yourself, and managers here who don't work on the ground are never going to understand the woes you share with them

Reactie van Datadog

We appreciate you taking the time to leave this review. As a company, we recognize the hyperspeed growth we're experiencing right now, as well as both the positives and challenges that presents us. We're glad you hold our company name and brand in high value, and enjoyed the robust benefits we offer our employees to ensure they feel empowered to grow both personally and professionally. As we grow at this rapid rate, we're continuing to re-explore and re-evaluate our current processes to attempt to correct them so they scale alongside us, but do ask for patience as we navigate these growing pains together as a team, department and company. Our recruiters are hard at work building out our Customer Success teams to ensure we do have the support needed to provide our customers with remarkable service, as well as to ensure the success of employees across the department. We have also just opened a Director of Customer Success Operations role, and are adding resources to focus specifically on billing to help ease some of these pain points. We will make sure to share this feedback with our People Business Partner team so that we can take action on these pain points you've mentioned as we continue building a better Datadog together. Thank you for all you contributed to Datadog, and we wish you the best of luck on your next adventure.

If you're not in Sales..... I wouldn't recommend - werkgeversreview Customer Success bij Datadog

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