Pluspunten
-Deloitte definitely unlocks access to major clients across industries-- usually at a level of client-side executive sponsorship that makes true transformation a possibility. -With the right project format and management, there's no question that Human Centered Design can radically improve a client's approach and offerings; it's gratifying to see your work change the way big players make influential choices in the real world. -The team! It's an interdisciplinary team of people who care about HCD and making a positive impact in the world, with a smaller number of legacy people who really know the HCD discipline inside out
Minpunten
-Everyone is stretched too thin, and the effects of that are felt all the way down the chain of command. Though people genuinely care about each other, the demands of client work always take precedence over building a meaningful and supportive community. Mentors are not given space to build meaningful relationships with junior team members; junior team members are not consistently integrated with any level of hands-on guidance. -Though it's great to learn from members of other parts of the Deloitte team, cross-functional teams often tackle poorly defined "hybrid" projects where HCD + the core Doblin approach becomes a component of a bigger project; unfortunately, this often compromises the integrity of the work, or steamrolls it altogether -Subsequent lack of clarity about quality expectations for deliverables, and a blurring of boundaries for what Doblin team members are responsible for