Amazing brand backed by a legitimately amazing culture - werkgeversreview Customer Success Manager bij Docusign

5,0
13 feb 2019
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Goedkeuring directeur
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Pluspunten

DocuSign has a great brand. Whenever I talk with someone about where I work, inevitably they say something like, "DocuSign? Oh yeah, I love DocuSign, we just used it when we bought our house....". While this is indicative of a great product that solves a global need to reduce paper, improve processes, and make doing business easier, it doesn't stop there. The DocuSign brand is backed by a culture of transparency, collaboration, customer focus, inclusiveness, and dedication to employee success. Beginning with the recruiting process all the way through on boarding, the experience was simply terrific. Some key highlights: - Responsiveness from the recruiter. I was always informed of the process, next steps, timelines, etc. - An on boarding process that is second to none. From company processes all the way through continued training and education opportunities to keep pace with career development. - A compassionate, super capable, and transparent leadership team. From the C-Suite down to first line management, there is a coordinated effort to drive communication, direction, and strategy which keeps all employees focused on the right things. - It's a culture of collaboration. There are efficient, defined ways to share best practices, wins, lessons learned, and ways to ask questions and get quick guidance. Everyone is always willing to help out - across all departments. - Compensation and benefits are top notch and I feel well taken care of. - Work life balance is very fair. Depending on your role, there can be peaks and valleys with work levels, but there is always an expectation that you take care of yourself when needed. Generous PTO helps here as well. And if there are "valleys" in the work load, there are ample opportunities to join in on special projects that help the company improve or to develop new programs and/or content.

Minpunten

I honestly don't have anything to share in terms of Cons. It is a growing, fast paced company with a clearly defined direction. So, there is a lot to do and everyone is pulling together to meet the challenge. So, it is not a sit back and coast environment if that is your thing.

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Reactie van Docusign
7y
Nice to hear from Colorado. Thank you for writing such a detailed review. Your review is helpful for potential job candidates and is especially great for remote candidates.

Ontdek andere reviews over Docusign

5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great work life balance, good people, supportive culture

Minpunten

Not too much innovation development, Not too interested in in house ML/Ai features

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Reactie van Docusign
1mo
Thank you for taking the time to share your positive experience with us. We are thankful for your insights and are happy to read your positive feedback.
2,0
9 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Mostly nice people, dedicated to their specific roles.

Minpunten

Lack of team cohesion among departments. Lots of communication and accountability breakdowns, siloed efforts. Immature processes and undeveloped operations. Unqualified and ineffective leadership: I was to be the Business Process Lead but mid-interview, the hiring manager told me they would instead place me in a very small sub-department reporting into Finance Business Transformation. It was never clear if this was meant to be temporary or permanent... I was successful in facilitating and contributing to a project that was 10+ years overdue at Docusign. The managing director I reported to was laid off so a more tenured employee took over as "manager" who had never been in charge of people and it showed. Despite my contributions, I was told how little they valued my work and efforts on a successful project. Definitely a level disparity as I have been Sr. Finance Manager twice and head of a global department reporting into VP level and up. It appeared that all this new "manager" wanted was a subservient cog to condescend, demotivate, and talk down to. Beyond ridiculous to squander my 15 years of corporate experience.

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