A lot learned, great opportunity to hone organizational agility and ability to move up if persistent. - werkgeversreview Residential Specialist bij Duke Energy

4,0
8 jul 2012
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great opportunity to advance if you put in the hard work it may happen if you know the people to contact. Many people moved from Customer Service to other Corporate positions within the company within 4 years.

Minpunten

The on call, all hands on deck approach when there are at home agents is not the most ideal. A lot of people travel a great distance to get to the office and in the snow and ice of the carolinas-it is hard to justify risking your life to repeat to people what the VRU( Virtual Response Unit) is saying prior to them reaching you.

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3,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong job stability in a regulated utility environment, along with competitive pay and solid benefits package. My immediate team is genuinely supportive and collaborative — we work well together and have each other's backs. The work itself offers a sense of purpose given the essential nature of the industry.

Minpunten

Upper management operates with limited transparency and decisions flow strictly top-down, with little visibility into the reasoning behind strategic choices. The compensation structure does not differentiate for high performers — annual raises tend to land at or below inflation. Work groups across the department are heavily siloed, which limits cross-functional collaboration and slows knowledge sharing and adds frustration.

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