Benefits Are Great - werkgeversreview Customer Care Specialist bij Duke Energy

4,0
2 feb 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Really great benefits and plenty of incentives to make extra money

Minpunten

There is a “sales” aspect of the position that management constantly harps about. Failing to sell does impact your performance rating

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3,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong job stability in a regulated utility environment, along with competitive pay and solid benefits package. My immediate team is genuinely supportive and collaborative — we work well together and have each other's backs. The work itself offers a sense of purpose given the essential nature of the industry.

Minpunten

Upper management operates with limited transparency and decisions flow strictly top-down, with little visibility into the reasoning behind strategic choices. The compensation structure does not differentiate for high performers — annual raises tend to land at or below inflation. Work groups across the department are heavily siloed, which limits cross-functional collaboration and slows knowledge sharing and adds frustration.

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