Great company, poor management - werkgeversreview Patient Service Representative bij Envision Radiology

Very great company, job pays well and they take great care of their employees. It is a great place and atmosphere to work in.

Job can be tedious and intense at some moments, there is a lot to learn if you have never worked in that type of setting before but they provide great training

Training team are amazing, once you were live on the calls you felt that you were prepared.

Micromanaging by the managers/supervisors. They times your bathroom breaks to 5 minutes and if you went over you had to tell your supervisor why. If you are an outbound rep, like I was, they will get on to you if you take too. many inbound calls, yet they have our phones set at "available" our whole shift and you can't ignore calls then they will call it call avoidance and write you up. You are doing 3 job, outbound scheduler, data entry and inbound agent. Data entry don't even do their job correctly, they never enter all of the information from the order into the system, which outbound reps have to check the order to enter the missing information before we can call out to a patient while accepting inbound calls. FYI - Inbound reps and Data entry make more than outbound reps, yet we did more work.