Pluspunten
It's a large organization, and I imagine some spots are better than others. And even through the pandemic it has managed to maintain its business foothold as #2 of online travel agent. Some managers try to do the right thing but it's not common.
Minpunten
The particular organization I was at has a toxic culture, probably because it's a cost center and an afterthought because most of the company is focusing on sales rather than post-sales. A certain Senior Director I reported to is the worst kind of leader: Will do anything to get his own promotion to VP due to his own insecurity that his peer have all risen and he has not. To gain executive visibility he'll make any promise that is asked of him and completely ignore the reality of his very stressed out organization. As a result the departure rate is super high, particularly the ones who are capable and can easily find jobs; but instead of focusing on recruiting to replenish, he has some high minded notion of what kind of person he wants on his team, and so hiring is severely lacking, which in turns drive more departure, and the organization falls further behind, which makes him less secure and more desperate, which means the viscous cycle worsens.