Pluspunten
If you're in the call center there are few pros. Call center people get treated like peons. Even during employee appreciation week when they have a little carnival on the property with food and games etc, call center employees are manning the phones while everyone else is getting paid to have fun. It's a very toxic work environment.
Minpunten
Management doesn't care about the callers or employees. They care about their numbers and nothing else. They micromanage the reps to death. Stress levels are high and it's not uncommon to see people literally fall out. There's actually a standard procedure that management and security does when this happens. All the while everyone else is expected to keep working and pretend there isn't someone laying in an isle.