4,0
7 sep 2008
Huidige werknemer
Collierville, TN
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
Fred Smith knows what he's doing. He has based FedEx on the People-Service-Profit premise that if you take care of your people, they will provide the service needed and the profit will come. He actually wants to take care of his employees and customers.
Minpunten
Unfortunately, too many in management/senior management are more interested in their next promotion or how to obtain a 5-Star than they are in doing right things right the first time. Fred's renewed emphasis on Quality is falling on deaf ears in the management and senior management ranks. They are using the ready-fire-aim method rather than assess-build-launch-evaluate.