Fetch

Reviews voor Fetch

In the gutter - werkgeversreview Customer Support Specialist bij Fetch

1,0

5 jul 2026

Customer support specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great equipment, flexible work hours

Minpunten

Fetch is not interested in growing individuals. AI is king. Most support management knows each other from previous jobs and promotes accordingly. Support management wears surviving layoffs as a badge of honor. Multiple leadership programs like Fetch BA and one on one growth programs either fell apart while attempting to balance with daily work or didn’t even take off to begin with. I would only recommend this job to someone who enjoys the thrill of not knowing when the next layoffs are coming. I don’t see this company being around in the next ~10 years. Those who are still at the job that I keep in contact with say company morale is in the gutter. Truth and transparency comes last for Fetch.

Ontdek andere reviews over Fetch

5,0

26 jun 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Fetch provides a great work/life balance and everyone genuinely cares about your well-being. Amazing benefits - including flexible PTO and healthcare coverage.

Minpunten

There are a lot of employees, so sometimes your needs can get lost but there are others who are willing to help if you seek it.

Reactie van Fetch

Thank you for sharing your experience. We’re glad to hear that work-life balance, flexible PTO, healthcare coverage, and a caring team have stood out during your time at Fetch. Supporting people’s well-being is important to us, and it’s encouraging to know you’ve felt that in your first year here. We also appreciate your honest note about navigating a larger organization. Staying connected and responsive as we grow is something we’ll continue to focus on. Thanks again for being part of the team.

1,0

4 jun 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good benefits, great pto policy, great rewards system, on paper the company looks great

Minpunten

-incompetent leadership (not all, but a good portion) -bait and switch style hire process -they don't have solid direction on where they are headed so it's a lot of top-down confusion -leaders have heads in the clouds but don't know how the tactical things happen, so there are two different realities amongst execs and the lower level employees doing the work -pay comparisons are questionable -microaggressions, bullying, and bias run rampant as it's not much diversity -absolutely no one knows who does what, so you will spend hours or days finding the right person just to get a task done OR question answered. Causing unnecessary delays and tension. -Because of the ai first nature, a lot of people are hired that don't have a clue what they are doing tactically. So conversations and next steps are written and fueled by ai. -Everyone talks like walking philosopher degrees with unnecessary filler and jargon to SOUND like they know what they are doing, but not enough tactical skill. Semantics are huge here. Because of this, ALOT of miscommunication and confusion happens. -They don't have the proper organization or management tools, just slack heavy... as you can imagine chaos breeds in this space. Everyone says "Welcome to Fetch" instead of just hiring the right leaders to bring structure asap. -The focus is too much on doing whatever to get the job done and hit revenue goals.

Reactie van Fetch

Thank you for taking the time to share your experience with us. While we are glad to hear that you've enjoyed the benefits and PTO, we are truly sorry to read what you've outlined in the rest of your review. Most importantly, we want to address your mentions of microaggressions, bias, and bullying. We care deeply about creating a safe, inclusive, and welcoming environment for everyone at Fetch, and we take your concerns seriously. We would be grateful for the opportunity to look into this further. Please consider reaching out confidentially to our People Experience team at px@fetchrewards.com so we can support you. We also really appreciate your candid feedback regarding role clarity and leadership direction. We understand how a disconnect between strategy and daily execution can cause unnecessary stress, and your insights are helpful as we continue working to improve our internal structure and communication. Thank you again for your honesty and for helping us recognize where we need to grow.

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