KPIs are Everything here - werkgeversreview Customer Care Representative bij FirstService Residential

3,0
15 okt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Sitting down, air-conditioning, comfy break room

Minpunten

Constant pressure to handle more and more calls, angry customers, reps are punching bags for customers. Low Pay

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Reactie van FirstService Residential
7mo
Thank you for commenting on your experiences and ideas for improvement. We appreciate your thoughtful feedback and will pass it along to the appropriate people. - Emily, Global Director of Talent Acquisition

Ontdek andere reviews over FirstService Residential

5,0
5 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

At the time, I was working overnight at a condominium, and the quiet environment gave me the opportunity to focus on my schoolwork since there was very little activity throughout the building. The team I worked with was incredible, they made me feel like I was part of a family, which made the job even more enjoyable and rewarding.

Minpunten

Working the graveyard shift can significantly affect a person's sleep schedule and overall sleep quality.

2,0
26 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

They take good care of the office people

Minpunten

Field workers are second hand citizens. Nepotism by language. Promote people that don't have the skill sets to do the job. The people that have the common sense to be leadership at this point don't want the responsibility anymore. What does that say?

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